Birchbox is a monthly skin care and hair care subscription service for both men and woman. Birchbox is available in the Australia, United States, Canada, UK and most other European countries. This service allows customers to try products from different brands. Each month, 4 or 5 different products will be sent to users with samples of various products, ranging from makeup to perfume to skin care products. These products have been selected based on the individual customer. After signing up for a subscription, each person will take a beauty survey, which will determine a profile for each customer. This will help Birchbox select items in future shipments. The beauty survey will help with deciding what type of skin you have, such as the colouring, the colour and texture of your hair, as well as your style (trendy, classic, adventurous, etc).
Birchbox was developed in 2010 by Hayley Barna and Katia Beauchamp. The goal of Birchbox is that once a customer has tried a sample of the product, they will decide to purchase a full size product from the Birchbox website. Subscriptions can be paid for one month at a time, for $10 per month, or for the entire year for $110, which allows the customer one month free.
Birchbox offers products to both men and woman. They have divided the subcsription options into two main categories; Birchbox Man and BirchBox Woman. The Birchbox Man shipment will measure 8”x5.5”x2.5” while the birchbox for woman will measure 7”x5”x2”. Free shipping will be offered on full sized products that have been sampled in the current month’s box. Those orders with a total of $50 or more will also get free shipping, as well as free second day shipping on orders that are $150 or more.
Birchbox does offer a rewards system. These points are called Birchbox Points. For every dollar that is spent on the site, one point is awarded. The points are given for not only purchasing full sized products, but also for referring others to the site and taking surveys. One hundred reward points currently equals a $10 credit that can be used with the 365 day period before it expires. These points can be redeemed at checkout and can only be used in increments of 100.
Giftbox subscriptions may also be purchased in 3, 6, or 12 month increments. These are a one time purchase and will be shipped to someone other than the purchaser. Those that receive a giftbox subscription will have the opportunity to create their own account, filling out their own beauty profile. Gift cards are also available in the purchase amount of $10, $25, $50, $100, and $200. These gift cards may be used for full sized purchases, but may not be used towards monthly subscriptions.
Birchbox shipments can take up to 10 days to process. An estimated shipping date will be given on the order confirmation. Once shipped, the box should arrive on your doorstep within 5 to 10 days. A shipping confirmation number will be given to track all orders.
Birchbox can be canceled at any time. To cancel, the subscriber can log into their account, and go to the settings page. Under subscription, the user may select cancel. However, yearly subscriptions may only be canceled in the first month after the initial subscription was made. At the end of the year, the user will have the option to opt out of the auto renewal.
A full refund will be given on products that one is not 100% satisfied with within 90 days of the purchase. Returning the items is free. Simply send a message, then return. A refund will be issued to the credit card used once the return has been received and inspected.