TERMS & CONDITIONS

Appointments

We value our relationship with you and want to ensure its success through mutual understanding of our policies. By placing an appointment with us you agree to the following terms:

Online Bookings

You can schedule your appointment at any time using our real-time online bookings system. All online appointment requests are subject to confirmation – please look out for your confirmation email containing your appointment time and clinic location.

Real-time Bookings

If it’s your first appointment, you may receive a phone call within 24 hours to confirm the details of your appointment.

Your appointment time will be considered final only once you have received a confirmation email from us.

Please call our clinic directly on 1300 788 800 if you don’t hear from us.

Patient Registration

We require new clients to complete the online Patient Registration Form in order to confirm their first appointment. The process takes approximately five (5) minutes and is used to gather clinical information about our patients ahead of arrival. It also removes the requirement for paper-based registration when arriving for the first time at the clinic. We value your privacy and would never transmit your details to a third party without your consent.

New Patient Registration Form

You can complete your registration now here.

Free Consultations

Advanced Dermatology is dedicated to helping patients achieve their aesthetic goals. Towards that end, we may at times offer a complimentary standard 15-minute free first consultation for all our cosmetic services to better understand each individual’s needs. Whilst first cosmetic consultations are free we do ask new clients to complete the Patient Registration Form before their appointment is confirmed.

Additional consultations required in addition to the first free Consultation as well as consultation for non-cosmetic medical services are charged $72 with our Nurses and Doctors, charged per fifteen minute increments.

Free Consultation

You can schedule your free consultation now here.

Treatment Time Reservations

To avoid disappointment, we ask clients to let us know in advance if they would like treatment time reserved ahead of time. Reserving treatment time requires us to pre-allocate clinical resources to assist you and block out time in our schedule that could normally go to another patient, therefore we require:

A minimum deposit of $250 is required in advance for treatment bookings if we’re reserving one or more hour of treatment room time for you, this payment is non-refundable subject to our refund policy or:

Book Your Cosmetic Injection Appointment Now

Deposits can be used towards payment for treatment. Deposits are not required for pre-paid treatments.

Deposits are not generally required for same or next day appointments when we have availability for last minute bookings.

Prior to your treatment we will inform you if any special preparation is required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Cancellation & Rescheduling Policy

Please note that reserving treatment time requires us to pre-allocate valuable clinical resources to assist you and block out time in our schedule that could normally go to another patient

Due to limited bookings, we request that you make changes or cancellations at least 72 hours prior.

• If you cancel at least 72 hours prior, you will not incur a charge.

• If you cancel between 24-72 hours, you will be charged $50 on your next visit.

• If you cancel with less than 24 hours it WILL RESULT IN FORFEIT OF YOUR ENTIRE PROCEDURE. Please remember that the procedure room will be specifically assigned to you.

During busy times, we cannot accommodate any guest who is more than 5 minutes late.

We reserve the right to request a 50% upfront payment (or $50 for consultations redeemable upon treatment) if you have previously broken our cancellation policy.

If your call is outside our normal working hours, please leave a message on our answering machine. The time of your call is automatically noted and we regularly check our messages.

Whilst we send out Email and SMS reminders, failure to receive these messages does not grant an exclusion from our cancellation policies.

We will send you a courtesy email reminder 7 days prior to your appointment time and an SMS confirmation 3 days prior to your appointment. Please ensure you let us know if you change your SMS or email contact details

Late Arrivals

Please arrive 5 minutes prior to your appointment. This allows time to check in and ensure a smooth experience. If you arrive 15 minutes late:

Your appointment will be considered a no show and subject to our cancellation policy or your service will be shortened and you will be charged the full price of your scheduled service.

During the Christmas holiday and other peak holiday periods our shopping area locations can take significantly longer than usual to find a parking space so allow extra an extra 15 minutes for parking during those periods.

Refunds

Refunds on Deposits – Standard Services

Deposits on standard services are not refundable if you simply change your mind. This does not exclude or limit your rights under the Australian Consumer Law.

Refunds on Prepaid Treatments and Packages

If you pre-pay for a treatment or package you may be eligible to save an amount specified in our fees schedule. Package fees are payable at the time of purchase. Prepaid treatments and packages are not refundable if you simply change your mind, subject always to your rights under the Australian Consumer Law.

All packages and prepaid treatments have a 12 month expiry date from the date of purchase and must be used within that time. Unused treatments will automatically expire at 12 months. Please contact us prior to the 12 month expiry date if you need an extension; we’re usually happy to apply an extension provided the package has not expired.

Whilst prepaid treatments are not refundable if you simply change your mind, a refund may be provided if you have verifiable medical grounds for not being able to continue with or resume the unused portion of treatment due to medical reasons verified by a reassessment consultation with our clinical team. We will attempt to resolve your request by offering an extension of your treatment validity period beyond 12 months, re-accommodate you with an alternate service, or offer you a service credit. If you are deemed unsuitable after your reassessment by our clinical team, and we have agreed that an extension of validity or treatment credit is not appropriate, any refund for unused treatments (if applicable) is calculated by deducting the full-list price of all treatments already taken from the total price of the course of treatment, plus any fees for non-attendance in accordance with our cancellation policy. By pre-paying for a package you may have been eligible to save an amount which will no longer apply when cancelling the balance of your treatments. Your refund will take up to 21 days to process.

As per our cancellation policy, if you cancel a prepaid appointment within 48 hours, or do not attend the appointment, the relevant treatment may be forfeited. This does not exclude or limit your rights under the Australian Consumer Law.

By purchasing prepaid treatments, you acknowledge and accept these terms (subject always to your rights under the Australian Consumer Law).

Refunds/Returns on Skincare Products

We will promptly replace faulty skincare products, so please retain your proof of purchase. You may be entitled to a refund if a product is faulty or is causing you a problem which we cannot reasonably rectify; we may ask you to attend a skin assessment to help determine the issue. You must retain and present proof of purchase in the event that you require a refund or exchange.

Skincare products purchased through our online shop may at times come with a 30-day money back offer; this offer is not valid for purchases made in person at our clinic locations.

If you have received a product delivery as part of our ‘Auto Refill’ service you may return the product within 30 days for a refund (minus any shipping or handling costs we have incurred) provided it is unopened and in resalable condition. Further to the above, refunds will be provided where required under the Australian Consumer Law.

See Returns Information

You can learn more about product returns here.

Refund on Treatments Already Provided

Treatments already performed are not refundable for change of mind. This policy does not exclude or limit your rights under the Australian Consumer Law. We do our utmost to achieve optimal results; however, the results of any medical or aesthetic treatment will vary from individual to individual, and outcomes cannot be guaranteed. If you are unhappy with your experience, we encourage you to contact us so we can review the matter and discuss appropriate next steps, which may include a follow-up appointment where clinically suitable.

Cooling off period for prepaid services

We offer a 24 hour cooling off period on prepaid services, regardless of the terms above. This means that if you change your mind within 24 hours of purchase, you are entitled to a refund provided you have not yet had the treatment. Your refund request must be submitted to us in writing and will be processed on the same day we receive your written request. We understand that decisions about medical services should not be made in a rush.

Miscellaneous

Liability

Unless required under the law, Advanced Dermatology will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Advanced Dermatology with all relevant medical details prior to each treatment. Advanced Dermatology will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Advanced Dermatology regarding the care of a treated area.

Technical Faults

Due to circumstances out of our control, there may be occasions where equipment failure occurs and scheduled appointments may be delayed, rescheduled or cancelled with little notice.

Advanced Dermatology will address any technical fault immediately as they arise. All equipment is thoroughly tested before signed off to commence treatments. Advanced Dermatology understands the inconvenience that may be experienced in the event of equipment failure, and we will explore all possible options for your treatment before requiring to rebook your appointment. In the situation where a device cannot be replaced, your outstanding treatments in your treatment program will be transferred to a matched service of equal value or if a matching service cannot be provided, a refund will be provided.

Payment

All prices displayed are in Australia dollars. Advanced Dermatology accepts cash, Visa, MasterCard, American Express and Zip. Payment by cheque is not accepted unless it is a bank guaranteed cheque. We also have custom financing packages available for several of our series of treatments.

Valuables

Your personal belongings are solely your responsibility. We ask that you take care of your valuables when attending a treatment with us. Advanced Dermatology is not liable for any lost, stolen, damaged or misplaced personal items while you are attending an appointment with us.

Children Policy

Whilst we all love children, in the interest of health and safety, children cannot accompany patients in the treatment rooms or be supervised by staff.

Sales and Promotions Policy

From time to time Advanced Dermatology may run sales and promotions across its marketing platforms including its website. These sales and promotions may include additional promotional terms. A link to these additional terms and conditions will be available on our sales page.

Gift Certificates

Gift certificate/card is redeemable for product and services at any Advanced Dermatology location (unless otherwise stated).

Gift certificate/card is not redeemable for cash or credit.

No change can be given, however unused value will remain until the expiry.

Valid for 3 years from issue.

The client will need to complete a client registration form prior to the commencement of treatment.

Clients are required to provide photo identification upon request when redeeming his or her gift certificate.

Advanced Dermatology reserves the right to determine if the client is suitable for treatment and can at any time refuse to treat.

Price Promise Feature

From time to time some of our promotions pages may feature a price match guarantee. This does not apply to all our treatments. Where there is a clear price promise match offer on a promotions page, the following terms and conditions apply:

We will match any genuine and current advertised price on the same treatment using the same equipment and products.

The competitor advertised offer must be within a 30km radius of the Advanced Dermatology clinic from which the client is claiming the Price Promise discount.

Evidence of the published / advertised price must be provided at the time of booking. Simply cut out the advertised price or offer and bring it into the clinic with you. Advanced Dermatology reserves the right to contact the competitor at any time to authenticate the current price.

The offer or treatment must be ‘like for like’. The client must purchase the same number of treatments as advertised by the competitor.

The Advanced Dermatology Price Match does not price match another price match.

Price Match excludes all skin products.

Subject to availability – some technologies may not be available.

The Price Match does not apply to offers made by group buying, discount or coupon generating website organisations.

The Price Match discount cannot be applied to purchases that the client has already paid for or received.

City Package

For our clients living more than 150 km away from our clinics, we are delighted to offer a free one-night hotel stay with selected number of our treatments including:

CoolLipo 5-cycles+,

Infini Sweat Free Both Underarms+

Ultratherma Full Face & Neck+ reservations.

The following terms and conditions apply to our City Package:

Suitability for treatment must be established prior to arrival via a preliminary telephone consultation and in some situations, via video call.

A deposit of 20% of your treatment value will be taken at time of reservation.

Evidence of residential address greater than 150+ km’s away from clinic must be provided.

Hotel value to the amount of up to $200 will be provided with a photo copy evidence of receipt.

Medical Advise Disclaimer

The information on our website is general in nature, it is not medical advice. It will not apply to each and every person and is not intended as a substitute for medical advice. It is general in nature and subject to change.

It is not intended as medical advice, nor does it constitute or imply a doctor-patient relationship. Advanced Dermatology is an aesthetic services clinic and many of our services are elective, cosmetic treatments which are non-medical in nature and sometimes performed by dermal therapists who are either paramedical or non-medical professionals. Not all the treatments we write about in our education sections are treatments which we perform. They are written for broader community information purposes only.

No person should rely on the contents of any of the information, products or services on this web site or generated by this web site without first obtaining advice from a qualified health professional. No person should act on any information, products or services provided before they have formed their own opinion through investigation and research as to the suitability of the information, products or services for their circumstances.

Risks and Potential Complications are an inevitable part of any aesthetic procedure, both medical and non-medical.

The ideas and information provided on the pages of this web site are for your general information only. The information should not be considered to be complete and each individual statement cannot be verified for its accuracy. The information on this web site is not medical advice and you should always consult a qualified health care professional about any health problems. It is your full legal responsibility for the decisions you make regarding your health, as well as how you use this web site. We disclaim any responsibility for any injury or adverse effect that may result from the use of the information contained within or generated by this web site.

BEFORE & AFTER photos are not guarantees that your results will be the same or even similar: each individual’s results will be different

The examples and the before and after photographs on this web site are not intended to represent or guarantee that everyone will achieve the same results. The examples given are anecdotal evidence only. Before and after photographs are genuine untouched photographs of people who have received the treatments stated, but are not a guarantee that other people will achieve the same results. Individual results from cosmetic and medical treatments will vary greatly. Results can be temporary and maintenance may be recommended. There is no guarantee or duplication of results implied.

Privacy

Skin Science Institute Pty Ltd T/As Advanced Dermatology respects your privacy and is committed to handling personal and health information responsibly, securely, and in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and disclose personal information (including sensitive health information). It applies to information collected through this website (including contact, enquiry, and submission forms) and through our Patient Registration and intake processes.

1. Information we collect

We collect personal information that is reasonably necessary to provide medical and cosmetic services, including:

Identifying information such as name, date of birth, address, email address, and phone number
Emergency contact details
Details you provide via website enquiries, contact forms, and other submissions (for example, the reason for your enquiry and your preferences)

We also collect health information, which is considered sensitive information under Australian privacy law, including:

Medical history, health conditions, allergies, medications, and pregnancy status
Lifestyle factors relevant to treatment safety
Skin concerns, treatment interests, preferences, and treatment timing
Information required to assess suitability, risks, and expected outcomes

2. How information is collected

Information is collected directly from you when you:

Submit an enquiry or request through this website (including contact forms and other submission forms)
Complete our digital Patient Registration or intake forms (including forms completed remotely)
Communicate with us by phone, email, SMS, or in person
Attend consultations or receive treatment

3. Purpose of collection

We collect and use personal and health information for the primary purpose of:

Assessing suitability and ensuring patient safety
Planning, recommending, and delivering medical and cosmetic treatments
Maintaining accurate clinical records
Responding to enquiries and requests submitted through our website
Communicating with you about your care, appointments, and follow-up
Improving our services and patient experience
Meeting our professional, legal, and regulatory obligations

Information is collected to support the provision of safe, appropriate, and high-quality care.

4. Use and disclosure of information

Access to personal and health information is limited to authorised personnel, including:

Clinical staff involved in assessment, consultation, and treatment
Administrative staff where required for scheduling, billing, and care coordination

We may disclose information where necessary:

To healthcare practitioners involved in your care
To trusted service providers who support clinic operations and systems, subject to confidentiality and security obligations
Where disclosure is required or authorised by law

We do not sell personal or health information.

5. Communications with you

We may use the contact details you provide to communicate with you by phone, email, SMS, or post where appropriate.

Communications may include:

Appointment confirmations, reminders, and scheduling information
Pre- and post-procedure instructions and follow-up care
Clinical check-ins and care coordination
Requests for feedback or patient experience surveys to support service improvement

These communications form part of providing safe, appropriate, and ongoing care.

6. Service information, updates, and marketing

From time to time, we may also contact you with information about our services, clinic updates, educational content, offers, or other communications that may be relevant to your interests or enquiry.

You may opt out of receiving promotional or marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly. Opting out of marketing communications will not affect your access to care or essential service-related communications.

7. Data storage and security

Information may be stored electronically and/or in physical form.

We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to information is restricted to authorised personnel, and appropriate safeguards are maintained to support confidentiality and data integrity.

8. Retention of information

Personal and health information is retained in accordance with applicable legal, regulatory, and professional requirements for medical records. Information is kept only for as long as necessary for lawful and clinical purposes.

9. Access and correction

You may request access to your personal information or request correction if information is inaccurate, incomplete, or out of date. Requests will be handled in accordance with applicable privacy laws.

10. Consent

By providing personal or health information through this website, including via contact forms, enquiry forms, submission forms, or our digital Patient Registration forms, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy for the purposes of responding to your enquiry, assessing suitability, and providing services.

11. Privacy concerns and complaints

If you have a concern about how your information has been handled, you may contact us using the details below. Privacy concerns and complaints are taken seriously and will be addressed in accordance with applicable laws and professional standards.

Contact with Advanced Dermatology about your personal information

You may contact Advanced Dermatology to access your personal information, request correction, or raise a privacy concern.

Privacy contact email: manager@advanced-dermatology.com.au

Skin Science Institute Pty Ltd T/a: Advanced Dermatology
Suite 6013D, 500 Oxford Street
Bondi Junction NSW 2022
AUSTRALIA
Phone: 1300 788 800

1300 788 800