APPOINTMENT POLICIES

We value our relationship with you and want to ensure its success through mutual understanding of our policies. By placing an appointment with us you agree to the following terms:

Online Bookings

All online appointment requests are subject to confirmation. 

If it’s your first appointment, you will receive a phone call within 24 hours to confirm the details of your appointment. 

Your appointment time will be considered final only once you have received a confirmation email from us. Please call 1300 788 800 if you don’t hear from us. 

Patient Registration

We ask new clients to complete a Patient Registration Form before attending the clinic. This is to gather relevant clinical information about our patients and to assess their suitability for treatment. You can register by using this link.

Consultations

Advanced Dermatology is dedicated to helping patients achieve their aesthetic goals. Towards that end, we offer complimentary consultations for all our cosmetic services to better understand each individual’s needs. Whilst cosmetic consultations are free, we ask that new patients complete the Patient Registration Form before their appointment is confirmed. The fee for medical ‘non-cosmetic’ consultations are $200 with our doctors and $75 with our nurses. 

Treatment bookings

To avoid disappointment we ask that clients let us know in advance if they would like treatment following their consultation. 

Whenever a treatment reservation is made in advance a prepaid deposit of $45 (subject to our refund policy) is required to reserve time with our Doctors. 

For treatment reservations with our registered nurses & skin specialists a deposit of 10% (minimum $45) is required if the allocated appointment time is greater than 40 minutes. All deposits are subject to our refund policy.

Deposits can be used towards payment for treatment or left on your account for future treatments.

Deposits are not required for pre-paid treatments. 

Deposits are not required for same or next day appointments. 

Prior to your treatment we will inform you if any special preparation is required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Cancellation Policy

If you are unable to keep your appointment, we ask that you notify us at least 2 full days in advance during normal business hours.

In the event that you do not call within 2 full days to cancel or amend your appointment you will be considered a “no show” and a fee equal to your deposit amount will be charged to you. In the case of appointments which didn’t require a deposit, we reserve the right to request a deposit if you fail to show on your first appointment. In the case of pre-paid packages and VIP benefit program treatments, it will result in the loss of the treatment from your package.

If your call is outside our normal working hours, please leave a message on our answering machine. The time of your call is automatically noted and we regularly check our messages.

If you miss three or more appointments without providing advance notice, you may receive a certified letter releasing you from the practice.

Please note that you will receive an email confirmation 7 days prior to your appointment time. You will then receive an SMS confirmation 3 days prior to ensure ample opportunity to cancel. Failure to receive these messages does not grant an exclusion from these policies. 

Late Arrivals

Please arrive 5 minutes prior to your appointment. This allows time to check in and ensure a smooth experience. Please note if driving: during the holiday rush/peak times our CBD and shopping centre locations can take significantly longer than usual to find a parking space so allow extra time for parking during those periods. If you arrive 15 minutes late:

Your appointment will be considered a no show and subject to our cancellation policy or your service will be shortened and you will be charged the full price of your scheduled service.


PATIENT TERMS AND CONDITIONS

Packages/Pre-Paid Programs

If you pre-pay for a treatment package you will save an amount specified in our fees schedule. The full package fees are due upon time of treatment. There is no refund on pre-paid treatments if you simply change your mind.  

All prepaid packages must be used within one (1) year of purchase. Any unused treatments will expire and no refunds will be issued.

Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

48 hours notice is required for any pre-paid appointment cancellations or changes. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. 

You agree to these terms by purchasing pre-paid treatments.

Refunds Policy: Services

We have a no refund policy for services and service deposits if you simply change your mind. Refunds may be provided for unused treatment portions and deposits where there are verifiable medical grounds. For example, if a practitioner deems a patient unsuitable for procedure. This policy does not replace our obligations under the Australian Consumer Law. All refunds for payments that were originally paid by credit/debit card must go back to the same card.

Liability

Advanced Dermatology will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Advanced Dermatology with all relevant medical details prior to each treatment. Advanced Dermatology will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Advanced Dermatology regarding the care of a treated area. 

Nothing in these terms of business shall exclude or limit Advanced Dermatology’s liability for any personal injury resulting from Advanced Dermatology’s negligence.

Technical Faults

Due to circumstances out of our control, there may be occasions where equipment failure occurs and scheduled appointments may be delayed, rescheduled or cancelled with little notice. 

Advanced Dermatology will address any technical fault immediately as they arise. All equipment is thoroughly tested before signed off to commence treatments. Advanced Dermatology understands the inconvenience that may be experienced in the event of equipment failure, and we will explore all possible options for your treatment before requiring to rebook your appointment. In the situation where a device cannot be replaced, your outstanding treatments in your treatment program will be transferred to a matched service of equal value or if a matching service cannot be provided, a refund will be provided. 

Payment

Advanced Dermatology accepts cash, Visa, MasterCard, and American Express. Payment by cheque is not accepted unless it is a bank guaranteed cheque. We also have custom financing packages available for several of our series of treatments.

Valuables

Your personal belongings are solely your responsibility. We ask that you take care of your valuables when attending a treatment with us. Advanced Dermatology is not liable for any lost, stolen, damaged or misplaced personal items while you are attending an appointment with us.

Children Policy

Whilst we all love children, in the interest of health and safety, children cannot accompany patients in the treatment rooms or be supervised by staff.

Refunds Policy – Products

We will promptly replace all faulty skincare products so please retain your proof of purchase. You will be given a refund for a product if the product is causing you a problem which we cannot reasonably rectify, however we may ask you to come in for a skin assessment to determine the problem. You must retain and present a proof of purchase in the event that you require a refund or exchange. 

Skincare products purchased through our online shop may at times come with a 30-day money back offer, this offer is not valid for purchases made in person at our clinic locations.  

If you have received a product delivery as part of our ‘Auto Refill’ service you may return the product within 30 days for a full refund minus any shipping or handling costs we have incurred if it is unopened and in resalable condition. Further to above, refunds will be provided where required under the Australian Consumer Law.


SALES & PROMOTIONS POLICIES

From time to time Advanced Dermatology may run sales and promotions across its marketing platforms including its website. These sales and promotions may include additional promotional terms. A link to these additional terms and conditions will be available on our sales page.

Deposits/Booking Fees for Regulated Medical Services Specials

At times our sales and promotions may require a deposit/booking fee for eligibility. In situations where these promotions are for a regulated medical procedure, the standard Advanced Dermatology Refunds Policy does not apply. Examples of regulated health services include those that use schedule 4 medicines such as Botox and fillers. 

Advanced Dermatology recognises that these transactions have been entered into without an opportunity for consultation, therefore the purchaser can opt-out at any time. The purchaser is not obliged to rush their decision for treatment. 

The following terms and conditions apply:

Purchaser recognises that any surgical or invasive procedure carries risks; before proceeding, they are to seek a second opinion from an appropriately qualified health practitioner.

Full refund if practitioner deems purchaser unsuitable for procedure or advises against procedure for any reason.

Refund available if purchaser does not wish to proceed with treatment after initial consultation.

Transaction does not amount to informed consent.

If a client does not wish to proceed with treatment after initial consultation a full refund will be provided. 

Standard cancellation fees will apply, therefore clients should not reserve a treatment time in addition to consultation time unless they fully understand the treatment and the risks of the treatment. Cancelling treatments on the day without 2 full days notice will incur a cancellation charge. 

Gift Certificates

Gift certificate/card is redeemable for product and services at any Advanced Dermatology location (unless otherwise stated).

Gift certificate/card is not redeemable for cash or credit.

No change can be given, however unused value will remain until the date of expiry on the certificate/card.

Valid for 12 months from issue.

The client will need to complete a client registration form prior to the commencement of treatment.

Clients are required to provide photo identification upon request when redeeming his or her gift certificate.

Advanced Dermatology reserves the right to determine if the client is suitable for treatment and can at any time refuse to treat.

Price Promise Feature

From time to time some of our promotions pages may feature a price match guarantee. This does not apply to all our treatments. Where there is a clear price promise match offer on a promotions page, the following terms and conditions apply:

We will match any genuine and current advertised price on the same treatment using the same equipment and products.

The competitor advertised offer must be within a 30km radius of the Advanced Dermatology clinic from which the client is claiming the Price Promise discount.

Evidence of the published / advertised price must be provided at the time of booking. Simply cut out the advertised price or offer and bring it into the clinic with you. Advanced Dermatology reserves the right to contact the competitor at any time to authenticate the current price.

The offer or treatment must be ‘like for like’. The client must purchase the same number of treatments as advertised by the competitor.

The Advanced Dermatology Price Match does not price match another price match.

Price Match excludes skin products and all injectable treatments.

Subject to availability – some technologies may not be available.

The Price Match does not apply to offers made by group buying, discount or coupon generating website organisations.

The Price Match discount cannot be applied to purchases that the client has already paid for or received.

City Package

For our clients living more than 150 km away from our clinics, we are pleased to offer a free one-night hotel stay with CoolLip 5-cycles+, SpectaDry, ULTRAtherma Full Face & FractionalOnce reservations. The following terms and conditions apply to our City Package:

Suitability for treatment must be established prior to arrival via a preliminary telephone consultation and in some situations, via video call.

A deposit of 20% of your treatment value will be taken at time of reservation.  

Evidence of residential address greater than 150+ km’s away from clinic must be provided.

Hotel value to the amount of up to $200 will be provided with a photo copy evidence of receipt.