Returns Policy
Thank you for your purchase through our Advanced Dermatology® website. We value you as a member of the Advanced Dermatology® family and strive to meet your expectations with the products and service we provide. Our products come with the complete support of Advanced Dermatology’s clinical team of dermatology professionals plus a 100% money back guarantee for online purchases. If for any reason something’s not right, please let us know right away. We are just getting to know your skin. If your regimen isn’t creating the results you’re hoping for, please contact us. We are happy to discuss the issues, re-evaluate your skin condition, and find the perfect solution for you.
If you’re not satisfied with your Advanced Dermatology website purchase for any reason, and are not interested in a personal re-assessment, you can simply return the products within 30 days of the order date for a full refund of the product purchase price (excluding any shipping and handling fees you paid). Please call us at 1300 788 800 or email us at care@advanced-dermatology.com.au to reach someone from our friendly team who will assist you with this.
Returns Process
To ensure a timely refund, please return the item(s) immediately by following the steps below.
1. Contact a Advanced Dermatology® team member at 1300 788 800 or care@advanced-dermatology.com.au within 30 days of your original invoice date to obtain a Return Merchandise Authorisation (RMA) number. A return will not be accepted without a RMA number.
2. Please fill out the Return Form you can find by clicking here, including the RMA number. This is very important for us so that we can track it when it arrives.
3. Within 7 days of obtaining the RMA Number please return all of the following items to the address below:
- Unused portion of the product along with all original packaging
- Completed Return Form noted above.
Advanced Dermatology Returns
RMA Number ___________
Shop 6013D/500 Oxford Street
Westfield Shopping Centre
Bondi Junction, NSW 2022
4. For your protection and to ensure prompt delivery, we recommend that you ship via Express post or registered mail. Advanced Dermatology® is not liable for packages lost during shipping.
5. Advanced Dermatology® will process your refund via the original purchase method within 5-10 business days upon receipt of the returned item(s).
