The VIB membership is a loyalty program offered by Advanced Dermatology to its most valued customers committed to attaining their best treatment results. VIB helps support the important discipline of home care and maintenance, so that you have less downtime and always look your best.
By joining today you’ll pay a monthly membership fee of $99 onto the credit or debit card you nominate. As part of your membership, you’ll receive a personalised Home Care Bundle, worth over $297. Not sure about the commitment? No sweat. Memberships are month-to-month after the first three months. The first three months helps us cover the cost of the product bundle.
Members receive exclusive membership perks, including free product replenishment(1), VIB Savings(2) and ‘VIB Credits’ valued at the complete amount of their membership payments(3). Credits are a great way to count toward (or even completely cover!) future treatments.
◽ As part of your membership you’ll receive a customised 3-Piece Home Care prescription valued at $297 or higher, depending on the products prescribed to you.
◽ Advanced Dermatology USA’s dermatology-grade products are designed to give you the best possible treatment results and are carefully prescribed to you by your Advanced Dermatology clinician.
◽ In 90 days time and every 90 days thereafter you will be entitled to receive another supply of Advanced Dermatology products. We’ll call you in approximately 90 days time to ensure your prescription is working for you and to help you choose the next set of products. Need to make a tweak? No problem, you can personalise your plan with a great range of products.
◽ In the event that you don’t hear from us, which could happen due to a number of reasons including our inability to reach you, please give us a call us so we can make prompt delivery arrangements for your supply of products.
2. VIB Savings:
◽ We value you as a magnificent member, which is why we apply a discount on services for the lifetime of your membership. The savings start the day you sign up. We’ll give you that day’s service at the discounted membership rate, which is a minimum 15% off services and 5% off all products (including Botox). The discount cannot be used together with any other sale; but if we do have a bigger sale, you’ll always receive the highest of savings amount.
◽ You’ll also be the first to be in the know about our super savings events with up to 40% off our services, delivered to your email inbox first; and, if at any time of membership you benefit from a bigger sale event, we’ll apply that same low price to all your future treatments, for your membership lifetime! This gives you peace of mind in knowing you can repeat your treatments in future without any changes to your pricing schedule.
3. VIB Credits:
◽ Your monthly membership payments of $99 add up at the end of each 90 days to be used toward (or even completely cover!) future treatments. For every dollar you spend on your VIB membership, you get a credit of one dollar added to your account at the end of each three month cycle which you can use for additional services, so long as your membership remains active, is paid-up to-date, and is not cancelled. Whilst credits can’t be used on products including prescription-products like Botox, they can be used for all our services. Please note that your credits cannot be transferred to another person. If you pause your membership, your credits will reactivate again on your resume date.
VIB credits cannot be redeemed before 90 days. If you pay your membership dues earlier than scheduled, you’ll still need to wait until the end of your 90 day cycle before we add your credits to your account.
4. Free Anniversary Gift:
◽ For your one year anniversary, we gift you a free Oxygeneo treatment, or an equivalent treatment, which is valued at $215.
5. Cancellation Policy:
◽ Memberships are month-to-month after the first three months. The commitment term is designed to cover the $297 cost of the products we gave you upfront as one of the benefits of membership. If you leave early, simply pay the remaining balance of your products, which is: $198 (if you’ve only made one payment/within 29 days of signup) or $99 (anytime after 30 days and within 90 days). There is no early termination fee if you’ve already made your three monthly payments until we send you more products without collecting payment for them upfront, i.e.:
◽ Monthly membership fees after three months. After three months, your membership will automatically switch to month-to-month until you cancel. In the event that we’ve sent you your next supply of products, which we will do only after speaking to you, simply pay the remaining balance of your products when you cancel. We’ll always give you a call before sending out more products so that there are no surprises and you know if you’re making any additional commitments. In the meantime, you’ll continue to enjoy the benefits of your membership and every dollar you spend on your membership will continue to count toward future treatments.
◽ To cancel or adjust your membership, simply give the team a call on 1300 788 800.