ADVANCED DERMATOLOGY MEDICAL SERVICES, TERMS & CONDITIONS

SKINCARE RETURNS

POLICY FOR SPECIAL OFFERS, IN-OFFICE TREATMENTS

1. NO-SHOW POLICY

1.1. We are committed to providing superior quality services to our clients however we operate an extremely busy Cosmetic Medical Practice and appointments are precious, therefore customers are asked to cancel any appointments that they will be unable to honour at least 48 hours in advance of their reservation. Last minute cancellations or no-shows will attract a 100% cancellation fee. You must make your cancellation request either by phone 1300 788 800 or email mailto:info@advanced-dermatology.com.au This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others.

2. NON-REFUNDABLE PURCHASES

2.1 Pre-paid services in class A and B, where the discount is greater than 50%, are non-refundable unless there is an independent medical condition which arises during your course of treatments that prevents you from proceeding with your treatments in a safe manner. This must be verified through a doctor’s certificate. Credit notes can be provided in these situation for alternate treatments or skincare products with the appropriate consultation with one of our clinicians in order to determine their suitability.

3. APPOINTMENT SCHEDULING

3.1. We will use all our efforts to keep your confirmed appointment time but please note that as a condition of making this online booking, you accept that your appointment time is pending final scheduling approval which is determined by our Practice Manager. We ask that you allow for changes of +/- 30 minutes. Whilst we will often keep your scheduled time exaclty as it is, we ask that you keep 30 minutes free around your appointment time to allow for scheduling changes deemed necessary. Ample notice will be provided to you if any changes are necessary.

3.2. We ask that first time patients and clients arrive at the office 5 minutes prior to their scheduled appointment time to complete necessary paperwork. Late arrival may result in a shortened appointment time.

4. YOUR ACCOUNT

4.1. You will need to register an account with us to use our online booking service. You will need a valid email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information.

4.2. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these terms and conditions or if we decide, in our sole discretion, that it would be in our company’s best interests to do so.

4.3 By giving us your email addres, you agree to received further communication from Advanced Dermatology. Your email address will never be shared with third-parties and you can unsubsribe from communications at any time.

5. USE OF OUR ONLINE BOOKING SERVICE

5.1. You may only use the Online Booking Service if you are at least 18 years of age and can enter into binding contracts (our site is not available for use by minors). You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of our site by you and anyone using your password and login information. You may only use the Online Booking Service to make legitimate appointments.